The Ask: Operations is asking for 600 agents to go live in 200 increments at the end of each month for November 2022, December,2022 and January 2023. The Parameters: Orientation is 2 days Process training duration is 13 days Nesting is 5 days Go Live date is the next business day immediately following nesting 10% of all hired staff are No-Call-No-Show (NCNS) on Day 1 of training Training attrition is 20% Required trainer ratio 1:25 Maximum capacity of each training room is 50 FTE Assuming unlimited training rooms and asynchronous graduation dates (i.e., classes can be spaced out to graduate in waves each month),

Training ramp plan in a spreadsheet, including : Class start and end dates including orientation, with trainer assignments (including all applicable US Federal Holidays here)

Nesting start and end dates, and Go-Live dates (1 business day after the end of nesting) Initial headcount to hire per class factoring NCNS Rate Expected graduate headcount factoring training attrition

Number of trainers required