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The average time it takes to process a mortgage application at a mortgage company is five days, but this can vary considerably. Some applications can

The average time it takes to process a mortgage application at a mortgage company is five days, but this can vary considerably. Some applications can take as long as eight days. To improve customer service, reduce the time it takes to process an application, and reduce variability in processing time, it would be advisable to undertake which of the following projects?

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