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The average time taken for your Internet service provider to remotely resolve a trouble ticket has a Normal distribution with a mean of 4.3 hours
The average time taken for your Internet service provider to remotely resolve a trouble ticket has a Normal distribution with a mean of 4.3 hours and a standard deviation of 3.1 hours. What percent of the time can you expect to wait longer than a full (8-hour) business day for a resolution? |
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