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The basic equation for calculating net present value ( NPV ) is: t: time of the cash flow N: total customer lifetime r: discount rate
The basic equation for calculating net present value NPV is:
t: time of the cash flow
N: total customer lifetime r: discount rate
Ct: net cash flow the profit at time t The initial cost of acquiring a customer would be a negative net cash flow at time
Assume that a customer shops at a local grocery store, spending an average of $ a week and resulting in a retailer profit of $ each week from this customer. Assuming the shopper visits the store all weeks of the year, calculate the customer lifetime value if this shopper remains loyal over a year life span. Also, assume a percent annual interest rate and no initial cost to acquire the customer.
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