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The basic equation for calculating net present value ( NPV ) is: t: time of the cash flow N: total customer lifetime r: discount rate

The basic equation for calculating net present value (NPV) is:
t: time of the cash flow
N: total customer lifetime r: discount rate
Ct: net cash flow (the profit) at time t (The initial cost of acquiring a customer would be a negative net cash flow at time 0.)
(1) Assume that a customer shops at a local grocery store, spending an average of $200 a week and resulting in a retailer profit of $10 each week from this customer. Assuming the shopper visits the store all 52 weeks of the year, calculate the customer lifetime value if this shopper remains loyal over a 10-year life span. Also, assume a 5 percent annual interest rate and no initial cost to acquire the customer.

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