The Basics of Process Improvements by Boutros, 3rd edition, 978-1-4987-1988-9, CRC Press.

1. In Chapter 10, Grant talks about growth is a core value and that people thrive on feelings of psychological safety and accountability. Summarize his viewpoints on these topics along with how they foster a relationship with employeees of openness and inclusiveness. How does his viewpoints fit into the SQTC model, including the learning culture of continuous improvement?