The benets are: 0 Things are more likely to happen as planned Management and staff actually know what's going on in the business Problems are identied and corrected Service and product are consistent over time Work operations fit with work and organization goals Staff feel supported and involved Customer needs are met. 000000 '3' What is monitored in a quality environment? Monitoring in a quality setting is not just based on inspecting and checking procedures and performing work. It is a complete concept in which quality is built into every aspect ofwork operations and there is an ongoing improvement process. It does not blame people, but rather focuses on seeking better ways of doing things. The staff teams at the Serenity Health Resort, for example, meets monthly and have been really focusing on ways to improve customer service lately