The Big Project (Scenario) The School of Business has developed a new strategic plan. As part of the plan, a major capital project will refurbish the building and classrooms, including a new corporate branding initiative thanks to a generous donation from a local business. Faculty offices will be grouped by functional area instead of by seniority, so that students have convenient access to the faculty of their discipline, such as HR, accounting, or marketing. The project will take three months to complete and is being done over the summer to inconvenience as few students as possible. A wide consultation process was conducted to ensure feedback was obtained from various stakeholders.

The grouping of the offices by functional area applies best to which service quality dimension?

A.timeliness B.consistency C.convenience D.completeness