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The board is reviewing the strategic scorecard, which is modeled on exhibit 3 . 4 . A member asks, There are three yellows - weren't

The board is reviewing the strategic scorecard, which is modeled on exhibit 3.4. A member asks, "There are three yellows-weren't they there last month?" The COO, who is a guest at the meeting, gets a nod from the chair. He says.
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"Yes, we're working on them."
"Yes, we've instituted 90-day plans for all three."
"Yes, we've instituted 90-day plans for all three." He then briefly summarizes progress and identifies any difficulty that might lead to year end failure.
"Yes, we've instituted 90-day plans for all three." He then starts a lengthy explanation of what went wrong and why.
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