The Boeing Company is a large aerospace company with operations around the world. In the Philadelphia area, the company produces two main products: Transport and attack helicopters.

Recently the management of Philadelphia operations informed its employees that their customers love their products however they feel that their prices could be improved as compared to their main competitor. The management of the company thought that if they could improve general processes in their manufacturing arena, then the company could move forward in producing less costly helicopter parts with traditional high$-$quality products.

Tables below show products, customers want characteristics, main processes and three improvement projects. Use the tables in series below and priorities various improvement projects and answer the following questions.

Customer

Table $1$

Wants

Low

Market

Ease of

On$-$time

Quick

Delivery

Noise

Level

Products

Mix

Price

Use

Deliveries

$50\%$

$9$

$9$

$3$

$1$

$9$

Table$2$

Processes

Customer

Importance

Contract

Award

Process

Material

Acquisition

Process

Manufacturing

Process

Flight

Test

Pr

Table $3$

Projects

Process

Simple

Customer Site

Lean

Cost

Importance Consolidation

Consolidation Manufacturing Cutting

Features