The business example you are going to examine is a travel agency called Exotic Destination Travel located in town A. Their business specializes in facilitating travel to exotic or remote destinations. Some examples are climbing Mount Everest or cruising through Antarctica ice fields. They also offer intangible trips to events like concerts that offer more than just travel and accommodations but include things backstage passes and other unique customer experiences.

1-What are the organizations, or the stakeholders for Exotic Destination Travel, that are involved? Remember in ITIL an organization can include from the very small, a single person, to a large corporation. Stakeholders are anyone that has a vested interest in your companys success, both directly and indirectly, such as the town government and local business where your business resides

2-Define your customer as much as possible. The better able you can detail this the better your plan will be. Note things like there is something special about your customer group, like the age it will most appeal to, or if you are offering a service, who is most likely to use this service. Explain the reason why for each item

3-List all the risks that a consumer would take on themselves by not using Exotic Destination Travel. An example is a consumer would not have the contacts in place to arrange for the high customer experience value that Exotic Destination Travel can provide. An example of the risks involved with this is the huge amount of time invested trying to set this up without help. The risks Exotic Destination Travel will take on, in this case, the time invested to achieve the desired results. Add 3 more risks that Exotic Destination Travel will assume by using their service and how they will do it in general terms. Add at least 3 and give a short explanation of how it reduces the consumers risk and or cost and dont just think linear because of the intangibles; for example, saving your customer time can be really important or to increase their prestige