The cafe has a Facebook page, and you oversee communicating with the public via this medium. One customer has posted the following comment on the cafe's Facebook wall: "Had a terrible experience today. Was ignored for 15 mins, then they mixed up my order! Don't think I'll go back."

You are to deal with 3 of the above complaint scenarios using VIT Caf's complaint policies and procedures attached. You must follow the organisations pre-determined complaint procedure.