Question
The case describes how quality, speed, dependability, flexibility and cost impact on the hotel's external customer. Explain how each of these performance objectives might have
The case describes how quality, speed, dependability, flexibility and cost impact on the hotel's external customer. Explain how each of these performance objectives might have internal benefits.
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Operations Management
Authors: Nigel Slack, Stuart Chambers, Robert Johnston
5th Edition
0273708473, 978-0273708476
