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The chapter discusses many things including high-stakes performance measurement settings. In these situations, organizations are often shamed into improving performance because the results are made
The chapter discusses many things including high-stakes performance measurement settings. In these situations, organizations are often shamed into improving performance because the results are made public for comparison to other agencies. In the United States, the Office of Management Budget has done something like this with the use of Balanced Scorecards. What are the benefits of this type of public accountability?
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