the choices for these questions are

innovation

operation

post sales service

Balanced Scorecard: Process Perspective The internal business process perspective describes the internal processes needed to provide value for customers and owners. The framework for this perspective is provided by the process value chain, which consists of: Innovation process, operations process, and post-sales service process. The innovation process anticipates the emerging and potential needs of customers and creases new products and services to satisfy those needs. The operations process produces and delivers existing products and services to customers. The post-sales service process provides critical and responsive services to customers after the product or service has been delivered For each of the processes in the columns below, check the appropriate objectives and measures: Increase number of new products Increase percent of sales from proprietary products Decrease development cycle time (time to market) Decreasing maintenance cost to consumer Decreasing response time for customer complaints Increasing process efficiency Decrease quality costs Time to market (start to finish) Increasing output yields (good output/good input) Decreasing manufacturing cycle time Increasing velocity Number of patents pending