The Christensen family are planning to adopt a pet from a rescue shelter.The children of the family are excited, and it seems as if the family has a new energy and team spirit.The Christensen family knows that when it comes to select a pet, they must do their research and think carefully about owning that pet for life. Therefore, while remaining excited, they are taking some time to read and search for information about different types of pets that they can have. Nineyearold Amy, the youngest in family, would like to have a guinea pig. Thirteenyearold Layla would prefer to adopt a kitten and sixteenyearold Taylor would like to have a puppy with which she can go running.The parents are reserving their judgement and preferences to see where the pet research will take them.After a few weeks of reading books and websites and speaking to friends and pet owners, the Christensen family comes to some form of conclusion that they will be adopting either a cat or a dog from BISM Animal Rescue Shelter (BISMARS), an active organization for animal rescue and shelter in their state.

Mrs Christensen books an appointment for the whole family to visit BISMARS.On the day, an adoption consultant greets the family at the gate and guides them into a consultation room, where the family meets the BISMARS adoption team. The team includes Bhatti and Graham, two animal behaviour specialists for both feline and canine, the lead consultant (Felicity) and their Business Analyst (BA), which is you.Felicity introduces everyone and explains to the Christensen family the details of the service that BISMARS provides. She explains that an increasing demand for their service across the state has caused them problems: their current adoption rate and slow rescue processes are not meeting the number of rescue cases and therefore BISMARS has appointed a BA (you) to look into the adoption process to model, analyse it and improve it. Felicity explains that rescuing an animal can be rewarding but at the same time a challenging journey. Owning a cat is a great experience because a cat is usually a happy and independent companion.A dog, whilst requires more training, can reward you with a loyal and affectionate companion for life.Felicity says that, to help the family to select the best pet suitable for their lifestyle, they need to fill out a questionnaire and discuss with Bhatti and Graham about their daily routine, their house and neighbourhood environment

and their vision for the pet.You (the BA) are listening and recording the conversation while thinking to yourself: adopting a pet is very complicated but at the same time, it sounds like a careful process to minimize wrong choices for pets and owners. After a short talk, you, the BA appointed by BISMARS, will start your journey to identify and model the adoption process for BISMARS. The process starts with applicant contacting BISMARS callcentre to express their interest in adopting a pet. The first step for the callcentre is to record the applicant's details in digital form on a computer.If an applicant has already decided about the type of the animal they want to adopt, then callcentre will update their details into a database and then will redirect their phone call to relevant sections of which there are two: Feline and Canine.Each of the sections first will try to make an appointment for the applicant to visit them.If the applicant (e.g. the Christensen family) is unsure about the type of pet they want, then the phone call will be redirected to Lead Adoption consultant (Felicity).The lead consultant will make an appointment with the applicant.During that appointment, two specialists will be present to help the applicant with their adoption choice, which is a whole process by itself.After this consultation process is finished, the applicant will need to take some time to think and then call BISMARS with their choice of pet. An applicant to the feline section will be guided to the feline consultation room that is booked upon their call.Then, a feline specialist will give the applicant an information sheet covering cat adoption pros and cons and associated responsibilities.After that, the feline specialist will ask the applicant to fill out a

questionnaire.The questionnaire can have two different outcomes to be considered by the feline specialist for the next step.If the applicant indicates their confidence in their lifestyle and environment suitability for a cat, then the adoption process will go ahead.If the applicant is not sure of the suitability of their lifestyle and environment, then a property check should be conducted by a feline specialist to ensure this condition is met.If the property check results are positive then the adoption process will continue to next step.If the property check results are negative and the applicant's environment is considered unsuitable for a cat, then the feline specialist will make a report and will update the applicant database.The application process will be terminated at this point with no conclusion.

In the case of a positive outcome to the property check or if the applicant declares himself or herself as suitable in questionnaire, the feline specialist will first update the applicant database.Then, he/she shows the available kittens/cats ready for adoption and will explain the cats' behaviours to assist the applicant with their choice at the same time.If the applicant successfully decides on their choice of cat, then the feline specialist fills out the final application form and obtains the applicant's signature.The applicant will then pay the adoption fee and the specialist receives the payment notice from SH_Financials as the approval to payment.The finance and accounting of BISMARS is outsourced to an external company called SH_Financials and consequently, the payment process in that company is outside the control of BISMARS and therefore no detail is available to BA.

In case of no final decisions, the specialist will make an interim report and the adoption process completes with no conclusion.The applicant then takes the adopted kitten/cat home and the feline specialist helps with preparation.As a next step, specialist updates the "feline database" as well as "successful stories" database and the process is completed.

The process for canine adoption is very similar to feline with a few different steps and details. We focus on feline adoption process on this model.

You are required to produce a 'toplevel' BPMN of the application process described above (for cats only).

Please produce this BPMN drawing in Microsoft Visio 2016.

Hi, would you please be able to show me the difference between this scenario being built on visio and and on other programs? Or is this scenario able to be hand drawn with visio symbols? I am unsure of other ways to answer this question without the use of visio and I currently do not have access to that program.