The City of Saint John operates and manages over 513.3 km of water transmission and distribution piping. Transmission mains are the large-diameter pipes that move water from raw water sources to the treatment facilities, and to small-diameter pipes that feed water to homes, businesses, and industrial customers. These pipes undergo an annual flushing program to maintain the best possible water quality. Also, Saint John Water undertakes several capital improvement projects every year to improve existing infrastructure and build new infrastructure like underground piping and facility upgrades.

Drinking Water

Saint John Water ensures the reliable and economical delivery of safe, clean drinking water to about 17,000 customers in Saint John. This includes managing the supply of water, water quality testing, water treatment, transmission and distribution, and billing. Our water meets the high level of quality required by Health Canada and the New Brunswick Departments of Health and Environment and Local Government. And we're proud of the recognition we've receivedincluding awards from the Atlantic Canada Water & Wastewater Association. We are regulated by the Clean Environment and Clean Water Acts.

Our Water Sources

2. South Bay Wellfield: Three large wells at this site collect water from aquifers deep below the ground's surface. It's then pumped to the South Bay Treatment Facility where it's treated and sent through the distribution system to over 3,000 customers on the west side of the city. South Bay Wellfield began distribution in September 2017.
4. Loch Lomond Drinking Water Treatment Facility: This state-of-the-art facility is supplied from the Loch Lomond and Latimer Lake watersheds. It has the capacity to produce 75 million litres of clean drinking water per day, and the three on-site storage reservoirs have a capacity of 33 million litres. This facility serves over 13,000 customers in the east, north, south, and select areas of the west side of the city. Distribution began in August 2018. See our FAQ for more information on water from this facility.
6. Harbourview Well System: Saint John Water owns, operates, and maintains two well houses in the Red Head Area in East Saint John. This groundwater system supplies chlorinated well water to about 450 residences in the Harbourview subdivision.

Water quality testing

The health and safety of the public are Saint John Water's primary goal and that's why we test for more parameters and on a more frequent basis than is required by law. We sample water right from the raw source water, through the treatment process, and at various locations throughout the distribution system. More water quality data can be found in our Drinking Water Annual Reports and the Water Quality Reports.

Water treatment

Depending on the source, Saint John Water uses different treatment techniques. Groundwater aquifers are a great clean source of potable water, as mother nature has done all the treatment required. However, since these aquifers transmit water via a pipe network, sodium hypochlorite is used as a means of disinfection. Orthophosphate is also being used in the South Bay Wellfield treatment system to manage corrosion within the distribution system.

Water sourced from the Loch Lomond Watershed is pretreated at Latimer Lake Pretreatment facility followed by full modern water treatment including coagulation and flocculation, dissolved air flotation, filtration, and disinfection. Orthophosphate is also used to manage corrosion within the distribution system.

Billing and collections

About 80% of our customers pay a flat rate for their water and sewerage services. A single unit residence, receiving water and sewerage services, will pay $1,428.00/year. The 1" metered rate is $806.58 plus usage at the following rate:

Levels	Consumption	/CU. M. Water	/CU. M. Sewer
Level 1	0-100m3	$1.994400	1.602500
Level 2	>100m3	1.270000	1.020445

Late payments have a 1.5% per month penalty.

Each year, council sets the rates to recover both the operating and capital costs of the utility.

SJWW Organization

SJWW is a municipal government organization with the following staff responsible for the delivery of safe drinking water to the Saint John citizens.

• John Collin City Manager - City of Saint John
• J. Brent McGovern, P.Eng. Commissioner - Saint John Water
• Kendall Mason, MBA, P.Eng., PMP Director - Saint John Water
• Mike Baker, P.Eng. Director Engineering - Municipal Engineering
• Jason Leclerc, P.Eng. Operations Manager - Saint John Water
• Pierre LeBlanc, P.Eng. Operations Manager - Saint John Water
• Jordan Moran, P.Eng. Operations Manager - Saint John Water
• Mike Gray, P.Eng. Operations Manager - Saint John Water
• Grant Harrigan, B.Tech Superintendent - Saint John Water
• Peter Fudge Certified Operator III - Water & Sanitary Systems
• Steve Anderson Certified Operator III - Water & Sanitary Systems
• Mark McKenzie Certified Operator II - Water & Sanitary Systems
• Patrick Mackin Certified Operator II - Water & Sanitary Systems
• Scott Maxwell Certified Operator I - Water & Sanitary Systems
• Rod Comeau Certified Operator II - Water Treatment
• Kevin Ayles Certified Operator II - Water Treatment

Saint John Safe Clean Drinking Water Treatment Project

Scope of work

• Drinking water treatment plan with a capacity of 75M litres/day
• Three new 11M litres storage reservoirs
• High quality drinking water supplied to 70k Saint John residents
• Improvements to the existing distribution
  • Disinfection and pumping systems
  • Replacement of 20 KM of piping
  • Replacement of 10 KM of pipe rehabilitation

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