the Coca-Cola Company Each associate brings his or her unique talents and ideas to work every day to help the CocaCola system achieve the goals outlined in our 2020 Vision. Associates also represent CocaCola in their communities and are ambassadors of our brands to the world. Ensuring our associates are happy, healthy and treated fairly and with respect is at the core of our business philosophy and success. We strive to create open work environments as diverse as the markets we serve, where people are inspired to create superior results. We also aim to create environments where people are fully engaged and where the Company is viewed both internally and externally as an employer of choice. Encouraging Open Communication: To encourage a work environment of open communication and to effectively solicit and leverage innovative ideas, we engage in frequent dialogue with our associates around the world. Such dialogue provides us with valuable information, increases awareness, promotes business strategies. shares successes and opportunities, and solicits employee opinions. For example, global associates and bottling partners have contributed ideas to major initiatives, such as our 2008 Beijing Summer Olympic Games activation. And, employee input was a key ingredient to our Company's Mission, Vision & Values. Another example of our regular dialogue with our associates is our global Employee Insights Survey. In 2010, the results of our global Employee Insights Survey showed improvement across almost all survey categories, including an 84% associate engagement score  a 2 point increase over 2008. Rewarding and Developing Employees: Our compensation and benefits packages are among the best in the world, benchmarked against other global, high-performing employers. We also offer a variety of developmental opportunities for our associates, including CocaCola University, a learning program for high performers. Using the Peak Performance System, our performance management and development system, in tandem with more than 100 global people development forums, associates and their managers regularly discuss development, movement and succession plans around the world. 

To encourage a work environment of open communication and to effectively solicit and leverage innovative ideas, we engage in frequent dialogue with our associates around the world" 

with reference to the statement above, discuss the benefits of open communication as portrayed by CocaCola. (10) 1.2 Barriers to communication may be detrimental to organisational performance. Explain the various barriers to communication, and discuss how these barriers can be eliminated. (15) 1.3 Discuss the key features of formal and informal communication networks. (15)