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The collective attitude or beliefs of workers toward the organization and work is known as: group needs. success. competence. morale. Motivation is the result of

The collective attitude or beliefs of workers toward the organization and work is known as:

group needs.
success.
competence.
morale.

Motivation is the result of the interaction between a person's internalized ____________ and external ____________ that determine behavior.

wants; desires
wants; needs
background; experiences
needs; influences

If a person satisfies the first and second level of Maslow's hierarchy of needs, then that person will attempt to seek:

status.
pleasure.
comfort.
people.

A compliment or pat on the back by a superior at work normally helps to satisfy ____________ needs of employees.

self-realization
emotional
esteem
social

Frederick Herzberg's two-factor theory regarding motivation relates to job ____________.

entitlement
satisfaction
involvement
empowerment

Which of the following is a satisfier according to Herzberg?

salary
company policies
working conditions
advancement

In McClelland's need for achievement theory, the desire for friendship, cooperation, and close interpersonal relationships is called:

power.
achievement.
esteem.
affiliation.

The primary explanation of human behavior, according to the expectancy theory, is based upon:

anticipation.
uncertainty.
risk.
happenstance.

The reinforcement theory is associated with:

V. Vroom.
A. H. Maslow.
B. F. Skinner.
F. Herzberg.

McGregor suggested ____________ as a philosophy of management with a positive perception of subordinates' potential for work.

theory X
theory Y
high needs
need for affiliation

Moving or shifting employees from one specific job to another is called job:

redesign
enrichment
rotation
enlargement

Working parents who adjust work schedules to accommodate pick-up and drop- off times of daycare for their children are using:

compressed time.
accelerated time.
job sharing.
flextime.

The principles governing communication, decision making, and motivation form the foundation of:

organizations.
planning.
coordinating.
leading.

The two managerial functions closely linked to leadership are:

planning and organizing.
organizing and staffing.
staffing and leading.
leading and controlling.

Formal authority grants __________ power.

expert
referent
informal
legitimate

Power that comes to people because of the kind of personality or personal attractiveness they have to others is known as:

legitimate
experience
referent
materialistic

Autocratic, participative, and free-rein are ____________ of leadership.

traits
roles
styles
skills

The autocratic style of leadership primarily focuses upon the ____________.

situation
leader
group
decision-making process

When sports coaches listen to players' suggestions and feedback during game intermissions, they are using ____________ leadership.

free-rein
general
absolute
participative

Organizational teams consist of two or more people who regularly interact and coordinate work in order to ____________.

earn a profit
attempt to reach harmony
accomplish pre-set objectives
compete with other groups

Effective teams frequently make decisions by ____________.

consensus
chance
avoidance
compromising

The three common types of formal, horizontal teams within organizations are task forces, cross-functional, and ____________.

committees
pseudo-informal
conforming group
issue solving

The extent to which member are attracted to the team and motivated to remain together is called:

productivity.
cohesiveness.
norms.
team development.

The organizational team with the greatest independence for decision making is a(n) ____________.

quality circle
cross-functional team
project team
executive team

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