1. The communication circuit is successful when the receiver decodes the message.

1. T b) F 2.

2. Only a few select fields, such as the legal profession and education, have a specialized vocabulary that would be considered jargon to individuals outside the field.

1. T b) F

3. Which sentence is grammatically correct? a) Although the company faces long term challenges profits have increased by 25%. b) Profits have increased by 25 percent, although the company faces long-term challenges. c) Profits have increased by 25 percent although the company faces long-term challenges. d) Although the company faces long-term challenges, profits have increased by twenty-five percent.

4. Psychological noise in the communication process means

a) nearby construction sounds. b) emotional stress. c) communicating effectively. d) the same thing as perceptual noise.

5. Which of the following would be the best closing for a memo persuading the president of your company to allow you to attend a conference in Edmonton?

a) Please contact me at your earliest convenience with your decision. b) If you have any further questions about this request, please contact me ASAP. c) Your decision by June 30 will allow me to apply for an early registration discount. d) I hope you agree that this will be very beneficial, so respond soon.

6. A dual appeal in a sales letter has the following features: a) It is directed to two colleagues. b) It is a combination of ethical and rational appeals. c) It is a combination of rational and emotional appeals. d) It cannot include an emotional appeal.

7. Which of the following best avoids a long lead-in? a) Your requested information was mailed to you on February 7. b) This is to advise you that we will send the information you requested. c) I just wanted to write and let you know that I mailed the information you asked for. d) I am writing this letter to inform you that we will send the information you requested.

8. Which sentence has effective parallelism?

a) Our primary goals are to increase productivity, reduce costs, and improve product quality. b) Our primary goals are to increase productivity, and costs and improve product quality. c) Our primary goals are to increase productivity, reduce costs, and the improvement of product quality. d) Our primary goals is to increase productivity, reduce costs, and product quality improvement.

9. The indirect pattern is used on the following two occasions: a) Routine requests and complaints b) Routine requests and claims c) Bad news and persuasion d) Bad news and claim letters 10. Dr. Shauna Shapiro states that mindfulness contributes to the following: a) stronger immunity b) improved sleep c) reduced stress and cortisol d) all of the above

11. Which sentence is conversational yet professional?

a) During the preceding year, the company accelerated operations. b) Last year, the company sped up operations.

12. Which of the following represents a rational appeal?

a) The high-efficiency model can save you up to $50 a month on your heating bill. b) Youll appreciate the comfort and warmth of your new furnace right away. c) This models HEPA filter screens the air for allergens and irritants. d) The high-efficiency model reduces greenhouse emissions.

13. Which of the following would be best presented in a bulleted list? a) A list of steps telling how to operate the fax machine b) A procedure for filing a workers compensation claim c) A ranking of applicants for an administrative assistant position d) A list of organizational goals that have not been prioritized

14. Which of the following word pairings does not contain a redundancy?

a) visual design b) future plans c) collect together d) return back

15. Which of the following statements about business writing is accurate?

a) Quantity enhances quality. b) When in doubt, use masculine pronouns (such as he, him). c) Focus completely on the sender since only the sender knows what is intended. d) Conciseness is what counts in business.

16. When writing a memo or email, put any deadlines or action information for the reader in the opening so that they wont be missed. a) T b) F

17. In Victoria Turks TED talk on email etiquette, she discourages writers from thanking recipients in advance in the concluding paragraph. a) T b) F

18. When you have bad news to send your reader, you should generally write your message using a) the direct strategy. b) the indirect strategy. c) the active voice. d) your best stationery.

19. Which of the following statements is more concise? a) You may find lower airfares at our website. b) This is to inform you that you may find lower airfares at our website.

20. The P.S. section in a sales letter appears before the signature block. a) T b) F