The complainant filed and paid for a copy of his birth certificate from the Philippine Statistics Authority (PSA) through the Customer Service Center of the SM Store at SM Bicutan. Upon payment, the cashier collected the complainant's name, address, and phone number. Joselito claims he does not know why this information is necessary, and that no one let him know who can process that information further. When the complainant returned for his birth certificate, he noted the SM personnel pull his birth certificate from a folder on her desk. He also noted that his birth certificate was kept together with the birth certificates of other people and that another person's Certificate of No Marriage was lying on another table, accessible to any of the other personnel of SM Store. The SM personnel, JH, then handed the complainant his birth certificate uncovered and in plain sight. Janice was the only person at the counter. The complainant then asked for an envelope for his birth certificate. Janice told Joselito that no envelopes were to be given, as the PSA did not provide envelopes for the purpose. When the complainant brought this to the respondent's attention, the respondent informed the complainant that all customer service counters in all SM Stores throughout the country do not provide individual envelopes for their clients' birth certificates. Nevertheless, the respondent placed the complainant's birth certificate in an envelope and handed over the birth certificate to the complainant. At this point, the complainant was taking photos and videos of JH and the respondent, over their objections. Was there a violation of the Data Privacy Act