The concept of "lift" as proposed by Quinn and Quinn (2009) includes four key attributes that cause people to be uplifted and uplift people around them. Which of the following is NOT one of the four key elements of lift?

Question 11 options:

	Being highly creative
	Being externally open
	Being internally directed
	Being other-focused
	Being purpose-centered

Question 12 (1 point)

What project management tool is most popular for visually displaying scheduled activities and showing the dates on which various project activities are expected to begin and end?

Question 12 options:

	Work breakdown structure
	Gantt chart
	Human resource matrix
	PERT/CPM

Question 13 (1 point)

Cross-functional teams have become more popular over time because:

Question 13 options:

	New technologies allow work to be done around the globe more economically.
	Changes in the external environment require that different types of expertise at different times, so it is important to use cross-functional teams that can be formed and disbanded rapidly, rather than creating ongoing workgroups.
	Integration and coordination are needed throughout the organization, which is facilitated by having team members from different functional areas.
	All of the above.

Question 14 (1 point)

What three areas are included in the "triple bottom line" approach to measuring organizational performance?

Question 14 options:

	Financial performance, environmental performance, and social/ethical performance
	Financial performance, customer satisfaction, and environmental performance
	Customer satisfaction, employee satisfaction, and community satisfaction
	Environmental performance, social/ethical performance, and customer satisfaction

Question 15 (1 point)

What are three competencies typically associated with the internal process model?

Question 15 options:

	Developing and communicating a vision, setting goals and objectives, designing and organizing
	Monitoring individual performance, encouraging compliance, organizing information flows
	Managing projects, managing across functions, mentoring and developing others
	Building and maintaining a power base, negotiating agreement and commitment, presenting ideas