The concept of total quality is defined as a$($n$)$:

customer$-$focused, results$-$oriented approach to business improvement that integrates many traditional quality improvement tools and techniques with a bottom$-$line and strategic orientation.

people$-$focused management system that aims at continual increase in customer satisfaction at continually lower real cost.

structured approach to organizational management that is used to prioritize and select projects that have high benefits relative to the effort involved in accomplishing them.

integrated approach to organizational performance management that results in lower consumption of resources.