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The COO Adam sent you the following email related to a recently discovered problem from customer service. I just had lunch with Alex, our customer

The COO Adam sent you the following email related to a recently discovered problem from customer service. I just had lunch with Alex, our customer service manager and he's pretty frustrated. Apparently there is a spike in customer complaints where we are invoicing our customers and they are not getting their order. I'm not sure what is going on here, but can you explain to me why this is happening and how Can we make sure this won't happen in the future? Thanks for your response

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