The Course is operations management.

Question 1 (0.5 points)

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A boundary-less world in which goods and services are produced and marketed world wide is known as:

Question 1 options:

The global village

The transnational community

International business

E-commerce

Question 2 (0.5 points)

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A company uses outside firms to provide necessary products and services; this is known as:

Question 2 options:

Outsourcing

Downsizing

Reengineering

Rightsizing

Question 3 (0.5 points)

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A leader who centralizes authority, dictates work methods and makes unilateral decisions is:

Question 3 options:

Democratic

Laissez-faire

Autocratic

Democratic-consultative

Question 4 (0.5 points)

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A management approach in which objectives are set jointly by managers and employees is:

Question 4 options:

Kaizen

Downsizing

Reengineering

Management By Objectives (MBO)

Question 5 (0.5 points)

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According to research, as managers move up they generally spend more of their time:

Question 5 options:

Leading

Controlling

Traveling

Planning

Question 6 (0.5 points)

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According to research, first line managers generally spend most of their time:

Question 6 options:

Leading

Controlling

Organizing

Delegating

Question 7 (0.5 points)

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An effective control system ensures that activities are performed so that they:

Question 7 options:

Motivate employees

Maximize short term profits

Lead to achievement of organizational goals

Maximize production

Question 8 (0.5 points)

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Analysis of an organization's strengths, weaknesses, opportunities and threats is:

Question 8 options:

MBO

MBWA

SWOT analysis

SWAT analysis

Question 9 (0.5 points)

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Corporate social responsibility goes beyond social obligation by adding:

Question 9 options:

An ethical imperative

A profit motive

Family-friendly benefits

Question 10 (0.5 points)

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Defining goals, strategizing, developing a comprehensive planning hierarchy is which management process?

Question 10 options:

Planning

Leading

Organizing

Controlling

Question 11 (0.5 points)

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For Management the most useful theory of motivation is:

Question 11 options:

Vroom's Expectancy Theory

Path-goal theory

Leader-participation theory

Transactional leadership theory

Question 12 (0.5 points)

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If ___________theories are correct, anyone can be trained to be a leader.

Question 12 options:

Trait

Behavioural

Contingency

Transactional

Question 13 (0.5 points)

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Managers differ from operatives, or front-line employees, primarily because they:

Question 13 options:

Take all the flack

Are legally permitted to mess up workers' lives

Direct or guide the activities of others

Take care only of their own tasks

Question 14 (0.5 points)

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Men tend to use a more_____________ style of leadership.

Question 14 options:

Task-centred

Organization-centred

Customer-centred

Management-centred

Question 15 (0.5 points)

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Monitoring performance, comparing it with planned goals and correcting significant deviations is:

Question 15 options:

Planning

Organizing

Leading

Controlling

Question 16 (0.5 points)

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Other colleges only want to keep down the costs of instruction, no matter what. Their primary goal is:

Question 16 options:

Effectiveness

Goal attainment

Efficiency

Angering their students

Question 17 (0.5 points)

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Performing the task correctly and managing the input-output relationship is:

Question 17 options:

Effectiveness

Goal attainment

Efficiency

Management characteristics

Question 18 (0.5 points)

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Planning must ____________ control.

Question 18 options:

Follow

Occur at the same time

Precede

Increase

Question 19 (0.5 points)

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Situational leadership is a contingency theory that focuses on:

Question 19 options:

The follower's readiness to follow

The least preferred co-worker

The leader's preferred style

Leader-member relations

Question 20 (0.5 points)

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Tactical (or operational) plans tend to cover ____________ than strategic plans.

Question 20 options:

Much longer time frames

Somewhat longer time frames

Shorter time frames

More intermediate time frames

Question 21 (0.5 points)

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The Maytag Man says he is lonely because you never call for repairs. Which strategy is he projecting?

Question 21 options:

Cost leadership

Differentiation

Focus

Diversification

Question 22 (0.5 points)

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The classical (materialistic) point of view is that management's only social responsibility is to:

Question 22 options:

Maximize sales

Maximize profits

Maximize philanthropy

Maximize ethical decision making

Question 23 (0.5 points)

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The main ethical issues associated with monitoring employees are concerned with:

Question 23 options:

The employer's legal rights and obligations

Employee rights vs. the rights of the employer

Use of computers vs. employment for human beings

Protecting the rights of employers

Question 24 (0.5 points)

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The management function is to some degree universal, but is affected by:

Question 24 options:

The level of the manager in the organization

Profit vs. non-profit orientation

National culture

All of the above

Question 25 (0.5 points)

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The management process that creates effectiveness by managing the entire sequence along the entire chain is called:

Question 25 options:

Value Chain Management

Process Management

FIFO Management

Consensus Management

Question 26 (0.5 points)

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The managerial grid developed by Blake and Mouton emphasizes which two variables?

Question 26 options:

Employee-oriented, production-oriented

Concern for people, concern for production

Concern for people, consideration

Concern for management, concern for workers

Question 27 (0.5 points)

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The most critical dimension in determining a person's trustworthiness is:

Question 27 options:

Integrity

Loyalty

Competence

Consistency

Question 28 (0.5 points)

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The process of monitoring performance, comparing it with established goals and making corrections is:

Question 28 options:

Organizing

Verifying

Controlling

Leading

Question 29 (0.5 points)

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The rules or principles that define right and wrong conduct are known as:

Question 29 options:

Social responsibility

Moral obligation

Social obligation

Ethics

Question 30 (0.5 points)

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The skill to work with, understand, and motivate other people is which management skill?

Question 30 options:

Conceptual

Interpersonal

Technical

Political

Question 31 (0.5 points)

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When performance fails to meet a set standard, the first thing employees are likely to criticize is:

Question 31 options:

Management

Processes used

The standard

Training