The Covid-19 pandemic created challenges and caused disruption across the Higher Education sector; university campuses closed, and face-to-face teaching and assessment shifted to an online format. Learning from the shift during this period will help us shape future course delivery, to inform future teaching practice but also to ensure universities retain student numbers and remain financially sustainable in a competitive market.

1. Create two Process-Chain-Network (PCN) diagrams for a university course involving two entities: an instructor and a student; the first PCN Diagram should represent on-campus course delivery: the second PCN diagram should represent online course delivery.

2. Discuss elements (steps) of the course-process design in terms of efficiency, scalability (ability to increase the number of students), and customization (ability for students).

3. Make recommendations for post-pandemic course delivery.