The critical capabilities for effective selling include nonverbal communication but exclude written communication skills. True False Which of the following is true of strategic questions? a) They are used by salespeople to isolate themselves from the decision-making process of buyers. b) They are designed to limit the responses of customers to one or two words. c) They allow salespeople to use transaction-focused traditional selling rather than customer-focused relationship selling. d) They make salespeople rely more on spontaneity while questioning prospective buyers. e) They stimulate buyers and salespeople to think thoroughly and pragmatically about and consider all aspects of a given situation