The customer gives you a call. He is very upset. He says the deliverables are not conforming to the requirements and your team is not delivering what is agreed-upon. You know from experience that this customer is a difficult person and has caused you lots of issues in previous projects. What will you do? A. Tell him that you're not aware of any non-conformities & there is nothing you can do. B. Talk to the team about this issue, and have a meeting with them and the customer for 1 group discussion. C. Remind that customer of the previous instances where his claims were false. D. Talk to your senior managers & get them on your side to prepare them for the customer escalation. Rubrics 1. Introduction -Explanation of the case study 2. Evaluation for the Emotions of the key players 3. Why are some alternatives not helping the situation? 4. What could be the best course of action? 5. What would be the expected results? 6. What emotional Intelligence concepts are put into practice in this case study? 7. How is the group agreeing on the conclusions of the case study? Which group decision technique are they using