The customer service center of a cell phone company has a fairly low success rate in terms of resolving customer technical issues.The management team decides to put in place a decision tree,whereby customer service representatives follow an "if-then"question system, inputting details about the customer's complaint, which then provides them with a narrowerrange of potential solutions than they might have arrived at on their own. The company is using _____________ to promote more effective decision-making.

a.Framing bias

b.Nudge architecture

c.Bounded rationality

d.Intuitive decision-making