The Customer Service Standard of the Accessibility for Ontarians with Disabilities Act (AODA) requires organizations with at least one and fewer than 20 employees in Ontario to do the following: Question 9 Answer a. Implement policies, practices, and procedures to help provide goods and services to persons with disabilities b. Do nothing because the Standard only applies to organizations with at least 20 employees c. Clean ice off the sidewalk in front of one's place of business d. Hire as many women as men for any new positions