Question
The Customer Support Department at Marshall.com budgeted for the following costs in June, assuming 35 customer consultants responding to 10,700 customer calls: Salaries of customer
The Customer Support Department at Marshall.com budgeted for the following costs in June, assuming 35 customer consultants responding to 10,700 customer calls:
Salaries of customer consultants | $149,800 | |
Salaries of supervisors | 29,100 | |
Office space charge | 4,930 | |
Depreciation on equipment | 6,570 | |
Total | $190,400 |
The department is located in a wing of the companys new office building and has space to accommodate extra customer consultants. Each customer consultant works at a computer/telecommunications center. Depreciation on equipment relates to the equipment used by each customer consultant. During the month of June, the department handled 13,200 customer calls and incurred the following costs:
Salaries of customer consultants | $171,600 | |
Salaries of supervisors | 33,160 | |
Office space charge | 4,930 | |
Depreciation on equipment | 7,400 | |
Total | $217,090 |
Assume that Salaries of customer consultants are variable costs, salaries of supervisors, office space expense, and depreciation are fixed costs. Prepare a performance report comparing actual costs with flexible budget costs applicable to handling 13,200 customer calls. (Enter unfavorable variances using either a negative sign preceding the number e.g. -45 or parentheses e.g. (45).)
Please fill in the chart below and label each of the 4 rows with one of the following titles:
Titles to choose from (rows 1-4): Salaries of customer consultants OR Salaries of supervisors OR Office space charge OR Depreciation on equipment
Title | 13,200 Calls Flex Budget | 13,200 calls Actual | Variance |
---|---|---|---|
1 | $ | $ | $ |
2 | $ | $ | $ |
3 | $ | $ | $ |
4 | $ | $ | $ |
5 TOTAL | $ | $ | $ |
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