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The Customer Support Department at Runner.com budgeted for the following costs in June, assuming 35 customer consultants responding to 11,800 customer calls: Salaries of customer
The Customer Support Department at Runner.com budgeted for the following costs in June, assuming 35 customer consultants responding to 11,800 customer calls: Salaries of customer consultants Salaries of supervisors Office space charge Depreciation on equipment Total $165,200 29,800 4,630 7,250 $206,880 The department is located in a wing of the company's new office building and has space to accommodate extra customer consultants. Each customer consultant works at a computer-telecommunications center. Depreciation on equipment relates to the equipment used by each customer consultant. During the month of June, the department handled 14,200 customer calls and incurred the following costs: Salaries of customer consultants Salaries of supervisors Office space charge Depreciation on equipment Total $184,600 30,410 4,630 8,100 $227,740 Assume that Salaries of customer consultants are variable costs, salaries of supervisors, office space expense, and depreciation are fixed costs. Prepare a performance report comparing actual costs with flexible budget costs applicable to handling 14,200 customer calls. (Enter unfavorable variances using either a negative sign preceding the number e.g. -45 or parentheses e.g. (45).) 14,200 calls Flex. Budget 14,200 calls Actual Variance ta $ ta $ ta > Office space charge Salaries of customer consultants Depreciation of equipment Total Salaries of supervisors
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