The decline in our profits has become intolerable. The severe price cutting in pumps has dropped our pre-tax margin to less than 3%, far below our historical 10% margins. Fortunately, our competitors are overlooking the opportunities for profit in flow controllers. Our recent 10% price increase in that line has been implemented without losing any business.

Robert Parker, president of the Wilkerson Company, was discussing operating results in the latest month with Peggy Knight, his controller, and John Scott, his manufacturing manager. The meeting among the three was taking place in an atmosphere tinged with apprehension because competitors had been reducing prices on pumps, Wilkersons major product line. Since pumps were a commodity product, Parker had seen no alternative but to match the reduced prices to maintain volume. But the price cuts had led to declining company profits, especially in the pump line (summary operating results for the previous month, March 2000, are shown in Exhibits 1 and 2).

Wilkerson supplied products to manufacturers of water purification equipment. The company had started with a unique design for valves that it could produce to tolerances that were better than any in the industry. Parker quickly established a loyal customer base because of the high quality of its manufactured valves. He and Scott realized that Wilkersons existing labor skills and machining equipment could also be used to produce pumps and flow controllers, products that were also purchased by its customers. They soon established a major presence in the high-volume pump product line and the more customized flow controller line.

Wilkersons production process started with the purchase of semi-finished components from several suppliers. It machined these parts to the required tolerances and assembled them in the company's modern manufacturing facility. The same equipment and labor were used for all three product lines, and production runs were scheduled to match customer shipping requirements. Suppliers and customers had agreed to just-in-time deliveries, and products were packed and shipped as completed.

Valves were produced by assembling four different machined components. Scott had designed machines that held components in fixtures so that they could be machined automatically. The valves were standard products and could be produced and shipped in large lots. Although Scott felt several competitors could now match Parker's quality in valves, none had tried to gain market share by cutting price, and gross margins had been maintained at a standard 35%.

The manufacturing process for pumps was practically identical to that for valves. Five components were machined and then assembled into the final product. The pumps were shipped to industrial product distributors after assembly. Recently, it seemed as if each month brought new reports of reduced prices for pumps. Wilkerson had matched the lower prices so that it would not give up its place as a major pump supplier. Gross margins on pump sales in the latest month had fallen below 20%, well below the company's planned gross margin of 35%.

Flow controllers were devices that controlled the rate and direction of flow of chemicals. They required more components and more labor, than pumps or valves, for each finished unit. Also, there was much more variety in the types of flow controllers used in industry, so many more production runs and shipments were performed for this product line than for valves. Wilkerson had recently raised flow controller prices by more than 10% with no apparent effect on demand.

Wilkerson had always used a simple cost accounting system. Each unit of product was charged for direct material and labor cost. Material cost was based on the prices paid for components under annual purchasing agreements. Labor rates, including fringe benefits, were $25 per hour, and were charged to products based on the standard run times for each product (see Exhibit 3). The company had only one producing department, in which components were both machined and assembled into finished products. The overhead costs in this department were allocated to products as a percentage of production-run direct labor cost. Currently, the rate was 300%. Since direct labor cost had to be recorded anyway to prepare factory payroll, this was an inexpensive way to allocate overhead costs to products.

Knight noted that some companies didnt allocate any overhead costs to products, treating them as period, not product, expenses. For these companies, product profitability was measured at the contribution margin level price less all variable costs. Wilkersons variable costs were only its direct material and direct labor costs. On that basis, all products, including pumps, would be generating substantial contribution to overhead and profits. She thought that perhaps some of Wilkersons competitors were following this procedure and pricing to cover variable costs.

Knight had recently led a small task force to study Wilkersons overhead costs since they had now become much larger than the direct labor expenses. The study had revealed the following information:

1. Workers often operated several of the machines simultaneously once they were set up. For other operations, however, workers could operate only one machine. Thus machine-related expenses might relate more to the machine hours of a product than to its production-run labor hours.

2. A set-up had to be performed each time a batch of components had to be machined in a production run. Each component in a product required a separate production run to machine the raw materials or purchased part to the specifications for the product.

3. People in the receiving and production control departments ordered, processed, inspected, and moved each batch of components for a production run. This work required about the same amount of time whether the components were for a long or a short production run, or whether the components were expensive or inexpensive.

4. The work in the packaging and shipping area had increased during the past couple of years as Wilkerson increased the number of customers it served. Each time products were packaged and shipped, about the same amount of work was required, regardless of the number of items in the shipment.

Knights team had collected the data shown in Exhibit 4 based on operations in March 2000. The team felt that this month was typical of ongoing operations. Some people recalled, however, that when demand was really heavy last year, the machines had worked 12,000 hours in a month and the factory handled up to 180 production runs and 400 shipments without experiencing any production delays or use of overtime.

Exhibit 1- Wilkerson Company: Operating Results (March 2000)
Sales		$ 2,152,500		100%
Direct Labor Expense		$ 271,250
Direct Material Expense		$ 458,000
Manufacturing overhead
Machine-related expenses	$ 336,000
Setup labor	$ 40,000
Receiving and production control	$ 180,000
Engineering	$ 100,000
Packaging and shipping	$ 150,000
Total Manufacturing Overhead		$ 806,000
Gross Margin		$ 617,250		29%
General, Selling & Admin. Expense		$ 559,650
Operating Income (pre-tax)		$ 57,600		3%

Exhibit 2- Product Profitability Analysis (March 2000)
	Valves	Pumps	Flow Controllers
Direct labor cost	$ 10.00	$ 12.50	$ 10.00
Direct material cost	$ 16.00	$ 20.00	$ 22.00
Manufacturing overhead (@300%)	$ 30.00	$ 37.50	$ 30.00
Standard unit costs	$ 56.00	$ 70.00	$ 62.00
Target selling price	$ 86.15	$ 107.69	$ 95.38
Planned gross margin (%)	35%	35%	35%
Actual selling price	$ 86.00	$ 87.00	$ 105.00
Actual gross margin (%)	34.9%	19.5%	41.0%

Exhibit 3- Product Data
	Valves			Pumps			Flow Controllers
Materials per unit	4 components			5 components			10 components
	2	$ 2	$ 4	3	$ 2	$ 6	4	$ 1	$ 4
	2	$ 6	$ 12	2	$ 7	$ 14	5	$ 2	$ 10
Material cost per unit			$ 16			$ 20			$ 14
Direct labor per unit	0.4			DL hours		0.5	DL hours		0.4	DL hours
Direct labor $/unit @ $25/DL hour	$ 10.00			$ 12.50			$ 10.00
(including employee benefits)
Machine hours per unit	0.5			0.5			0.3

Exhibit 4- Monthly Production and Operating Statistics (March 2000)
	Valves	Pumps	Flow Controller	Total
Production (units)	7500	12500	4000	24000
Machine hours	3750	6250	1200	11200
Production runs	10	50	100	160
Number of shipments	10	70	220	300
Hours of engineering work	250	375	625	1250

D) Develop and diagram an activity-based cost model using the information provided in the case. Provide your best estimates about the cost and profitability of Wilkersons three product lines. What difference does your cost assignment have on reported product costs and profitability? What causes any shifts in cost and profitability?

E) What concerns, if any, do you have with the cost estimates you prepared in the answer to d? What other information or analysis would you want for better cost and profitability estimates?

F) Wilkerson has been compensating salespersons with commissions on their gross sales volumes (less returns). What are your thoughts regarding a change in the incentive structure?

G) Based on your analysis in d above, what actions might Wilkersons management consider to improve the companys profitability. *Important* All of your work leads up to your recommendations as required here in g. Offer multiple suggestions, support of those suggestions, and any concerns regarding the suggestions.