The development of people and the retention of high-performing staff was an integral element of Derby Departmental Stores DNA. In the light of this, the Operations Director shared his frustration with Don about the performance of the bread deliverers at Derby. During the second week, the trainees were on their own, and could call the supervisor if they experienced any problems. The various store managers mentioned that bread deliveries were late, the paperwork was incorrect and there might be a training problem. It is evident that there might be a training problem at Derby as store managers have noted late bread deliveries and incorrect paperwork. The Human Resource Manager recommends that four steps should rather be used to train the bread deliverers: preparation, presentation, performance try-out and follow-up. Which type of development method is described here?

Select one:

a.

Job instruction training

b.

Mentoring

c.

Simulations

d.

Role playing