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The difference between structural and managerial elements in service design is: Structural elements have less impact on performance than managerial elements Managerial decisions can prove

image text in transcribed The difference between structural and managerial elements in service design is: Structural elements have less impact on performance than managerial elements Managerial decisions can prove to be costly mistakes Managerial elements refer to longer term and fixed decisions Structural elements refer to longer term and fixed decisions

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