The discussion questions for this week and next week will help you prepare for your first assignment, Part A of your Operational Excellence Course Project, due in Week 4. Before beginning this discussion question, read the Course Project overview on of the Course Guide. Identify an essential business process or workflow in your organization that needs improvement. How does the performance of this business process or workflow contribute to the organization's competitiveness? What metrics are currently used (or should be used) to monitor the performance of this business process or workflow? Describe any shortcomings such as delays, bottlenecks or quality issues.