The enterprise used legacy home-grown applications to manage its sales and customer service processes. It wanted to switch to a new cloud solution, Dynamics 365. This was a complex and mission-critical project for the company, and its first cloud deployment in a traditional IT landscape. The company needed to deliver a minimum viable product (MVP) in six months and then roll out the solution gradually to its users. The implementation team aligned the scope with the business priorities and agreed on clear project goals. But it didn't define clear processes for some key aspects of the project. It didn't have realistic timelines for the planned activities or an understanding of the technical and business complexity. It didn't have a well-defined project organization structure or adequate and qualified resources. And it didn't provide effective project updates for the steering group or fully understand the product capabilities and requirements