The experienced employee who is considered for mentoring responsibilities should be one who: Is willing to serve as a mentor voluntarily B. Is being required to take on mentoring responsibilities as a performance appraisal objective. C. Does not have enough regular work to fill the day. D. Is selected at random by the manager or chosen in rotation with other senior employees.In the cooperative motivation system as set forth by Rensis Likert: A. The system depends on economic motives to keep moving B. Repetitive work is dominant C. Output is generally not predictable D. Management is largely production-centeredWhen in receipt of an administrative complaint, those making the decisions for the organization may elect to: Try to negotiate a mutually acceptable solution . B. Stand firm and fight Any of the above. D. Concede to the complaint and grant what is demanded . To obtain the most appropriate reference information concerning an applicant who appears to be right for the position, the department manager should: A Inquire by telephone call to a colleague at another facility where the person worked Mail or fax a request to the person's most recent employer Do nothinghuman resources will check references on the manager's choice Recommend immediate hire to get the person working while references are checked The passage of pivotal legislation and the advent of legalistic employee relations had the effect of: Reinforcing the authoritarian behavior of many managers . . Bringing the outlook of the bureaucrat to some managers in that regulations began to take precedence over people. Inspiring widespread resistance to the new laws D. None of the above . A comparison of McGregor's Theory X and Theory Y suggests that: Employees are by nature resistant under all forms of management. These two approaches to management have nothing in common Under both approaches management is responsible for organizing and applying the elements of productive enterprise. D. These are differing approaches to be applied to people according to their behavior on the job. Authoritarian management : Was completely eliminated by the coming of legalistic management. B. Has its basis in the exploitation of the workers for the benefit of the leaders. C. Today remains the preferred and even essential mode of management in certain kinds of activity. D. Is as universally strong today as it was a century ago. Concerning the organization's performance appraisal process, the human resources department should not A. Insist on up-to-date job descriptions on which to base evaluations. B. Follow up with department managers on delinquent appraisals. C. Review the manager's appraisals for consistency and adjust the scores accordingly. D. Provide periodic refresher training in the appraisal process .