The field of human relations has become increasingly important over the years as business strive to understand how to all of the following EXCEPT:

• A. boost workplace morale.
• B. maximize employees' creativity.
• C. motivate their ever more diverse employees to be more effective.
• D. boost company sales.
• E. maximize employees' productivity.

What is the advantage of the orientation process?

• A. It allows firms to provide on-the-job training to employees.
• B. It allows firms to teach new employees specific job tasks.
• C. It allows firms to recruit current employees for vacant positions.
• D. It allows firms to familiarize new employees with prevalent office culture.
• E. It allows firms to conduct employee appraisals subjectively.

Herzberg's two-factor theory proposes that:

• A. higher wages will motivate employees to do a better job.
• B. factors such as comfortable working conditions will motivate employees to do a better job.
• C. lower wages will motivate employees to do a better job.
• D. the absence of certain work setting hygiene factors may dissatisfy workers.
• E. factors such as job security will motivate employees to do a better job.

Respect, appreciation, adequate compensation, and promotion are all examples of:

• A. engagement.
• B. morale boosters.
• C. motivation.
• D. human-relations.
• E. employee commitment.

Which one of the following sentences is not true when it comes to Theory Z?A. Theory Z incorporates many element of the Japanese approach.

• B. Theory Z results in the feeling of organizational on the part of employees.
• C. Theory Z emphasizes employee participation in all aspects of decision making.
• D. Employment is not long term but can be lifelong.
• E. Theory Z uses a participative management style.

Which statement accurately reflects the two strategies used in Skinner's behaviour modification theory?

• A. Both punishing unacceptable behaviour and rewarding appropriate behaviour can have undesirable long-term side effects.
• B. In general, rewarding appropriate behaviour is a more effective way to modify behaviour than punishing unacceptable behaviour.
• C. Punishing unacceptable behaviour and rewarding appropriate behaviour are equally effective ways to modify behaviour.
• D. Behaviours that are punished are just as likely to be repeated as behaviours that are rewarded.
• E. In general, punishing unacceptable behaviour is a more effective way to modify behaviour than rewarding appropriate behaviour.