The final exam is an open book, individual effort. You can use your book, notes, a laptop computer, any of the computer labs, and/or any other resources except your classmates. To put yourself in the proper frame of mind to create your answers, try this: Imagine that the VP or CEO at work is asking you the question. Pretend that he or she tells you to create a concise report to present at the next staff meeting. Think about a briefing at a meeting of business people with little tolerance for idle chatter and bologna. Managers just do not have time to read a lengthy report. Try to make your points quickly, and back them up without any unnecessary padding. The page limit on the exam is two pages (single-spaced, 12 point pitch), exclusive of tables, diagrams, graphs or other pictures. Pictures are a good way to help make your points.

Question to answer: Explain how emotional intelligence can increase your effectiveness as a manager.