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The final step in the process of achieving service excellence is A. creating a guest-service measurement to evaluate service. B. continually assessing and responding to
The final step in the process of achieving service excellence is A. creating a guest-service measurement to evaluate service. B. continually assessing and responding to guests' ever-changing preferences. C. developing guest-friendly processes to please guests. D. recognizing that service is important to business success
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Practical And Effective Management Of Libraries
Authors: Richard Moniz Jr.
1st Edition
1843345781, 978-1843345787
