The first thing to do when resolving a work conflict is to Question 39 options: negotiate possible solutions. state the facts as you see them. listen without interrupting ask clarifying questionsAll of the following are true statements concerning evaluations and criticism in the workplace EXCEPT Question 41 options: As a manager, be clear and positive in your opening and lead with praise. Make eye contact to show that you are listening and paying attention to the person speaking. Restate the main points to paraphrase what has been discussed. If you disagree, reinforce your points with past behaviors