The first would have to be when my laptop started acting up and I took it to a local repair shop to see if it could be repaired. I first spoke to the repair guy over the phone trying to explain to him what I felt was the problem. He told me that there would be a charge to even discuss the problem over the phone since the laptop was purchased somewhere else. So I took it into the shop. Although my laptop was purchased at Best Buy, I expected top notch service because I was paying my own money. After standing there for over thirty minutes dealing with his nasty attitude and negative body language. He decided that I needed to leave the laptop with him. A week has passed and I didn't hear from him. So I called and asked how much I owed him for his services so far because I was going to take it where I purchased it. I picked it up, paid for it just sitting there and apologized for bothering him. Since repairing computers was his line of work, I thought it wouldn't be a problem. The second would have to be when I went to purchase a XBOX One Christmas And as I was setting it up, the game shut off and would not come back on. When I went to take it back to Gamestop the first cashier I dealt with was very rude and we almost got into a fight. The manager got in between us and he told me that there were a lot of complaints on the systems and replaced the console. The cashier was upset because she thought I wanted my money back but I just wanted another system. Did you handle these complaints by contacting the company? Why or why not? How can a customer service representative learn from the complaints you described above?