Question
The following are response times for customer service. Requirements are 10.00 to 15.00 . Annual volume is 600,000 . Each bad one cost $12 .
The following are response times for customer service. Requirements are 10.00 to 15.00 . Annual volume is 600,000 . Each "bad" one cost
$12
. Use the table below to comment on the process. The control limits for averages are closest to the following:\ \\\\table[[Observation,Sample,4,Sum,Rverage,Range],[1,2,3],[1,10,14,13,11,48,12.00,4],[2,10,13,12,14,49,12.25,4],[3,12,13,10,11,46,11.50,3],[4,10,13,13,13,49,12.25,3],[5,13,12,11,13,49,12.25,2],[6,15,12,11,13,51,12.75,4],[7,11,14,12,12,49,12.25,3],[8,11,13,13,13,50,12.50,2],[9,13,14,12,
10%
,49,12.25,4],[10,12,13,13,12,50,12.50,1],[11,14,13,12,11,50,12.50,3],[12,11,14,12,15,52,13.00,4],[13,13,11,12,13,49,12.25,2],[14,15,13,14,13,55,13.75,2],[15,14,11,13,10,48,12.00,4],[16,11,13,13,12,49,12.25,2],[17,13,13,14,13,53,13.25,1],[18,14,12,12,12,50,12.50,2],[19,10,11,12,14,47,11.75,4],[20,12,13,13,12,50,12.50,1],[21,10,12,11,12,45,11.25,2],[22,13,12,15,10,50,12.50,5],[23,13,14,14,12,53,13.25,2],[,,,,,Anerage:,12.40,2.78]]\ 13.33 and 10.78\ 12.34 and 9.73\ 14.43 and 10.37\ None of the above
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