The following information is provided from a survey regarding four restaurants for each of the five dimensions of service quality (out of 10 points) and also the respective weights that customers gave to each of the dimensions. Based on the information below calculate and report the total service quality for each restaurant and then write the name of the one that did the best and the one that did the worst in terms of service quality.

Reliability Assurance Tangibles Empathy

Responsiveness

Hotel A: 6 5 8 7

9

Hotel B: 8 8 8 4

7

Hotel C: 5 3 7 9

10

Hotel D: 7 10 10 5

4

Weights for each Dimensions .15 .25 .1 .15

.35