The following is a description of the front-of-house process at the dining commons:

Customers enter the process every 0.5 minutes following an exponential distribution. They join one of three lines: 40% go to the sub line (capacity: 6), 40% go to the coffee line (capacity: 8) and 20% go to the pizza line (capacity 7). From the sub line customers go to the sub station (processing time: 2.05 minutes, with a standard deviation of 0.95 minutes following a normal distribution). After they are done at the sub station, 30% of the customers join the coffee line and the rest (70%) join the pay line. From the coffee line customers go to the coffee station. Processing time is 1 minute with a standard deviation of 0.25 minutes following a normal distribution. When customers are finished at the coffee station they join the pay line. From the pizza line customers go to the pizza counter. Processing time is 0.9 minutes with a standard deviation of 0.3 minutes following a normal distribution. When customers are finished at the pizza station they join the pay line. The pay line has a capacity of 10. At the pay station payment takes 0.55 minutes with a standard deviation of 0.25 minutes following a normal distribution. There are 2 full-time employees at the sub station. All other stations (coffee, pizza and pay) each have 1 full-time employee. Assume that you are modeling the time period 11.30am to 2.30pm and that at 11.30am there are 3 customers in the sub line, 1 customer in the coffee line, 2 customers in the pizza line and one customer in the pay line.

Part 1: Construct a process flow map of the process at the dining commons. Ensure that you summarize all key information relating to the process on the process flow map.

Part 2: Use SimQuick to develop a simulation model of the process at the dining commons. Run 300 simulations. Remember that SimQuick can only show the results for each individual simulation when the number of simulations run is 200 or less. In order to run 300simulations, click on Other Features and select Hide Results Details. Note that if the following message comes up when you are running the simulation, it just means that the simulation needs more time to run the 500 replications of the time period being studied.

If u see this pic, just type "1000", and u could finish the simulation.

Run Simulation(s) SimQuick is 94% finished. Enter the maximum number of minutes for SimQuick to run (before finishing or seeing this window again). Click Cancel to stop SimQuick.Simulation controls: Time unite per elmulation -+ 180 Number of simulations - 300 Entrances: Name In Time between arrivals + Exp( 5) 1 Output DP Work Stations: Name - Sandwich counter 1 No12 05.85 Output # of output Resource Resource Pary links 1 2 Name - Sandwich counter2 No12 05.85 #of output Resource Coffee lines 1 3 Name - Coffee counter Non(1. 25) Output # of output Resource Resource Pary line 1 4 Name - Pizza counties Output # ol outputSimulation Results Return to Control Panel Element Element Statistics Overall types names means Entrance(S) In Objects entering process 58.34 Objects unable to enter 1.02 Service level 0.99 Work Station (s) Deli counter1 Final status NA Final inventory (int. buff.) 0.01 Mean inventory (int. buff.) 0.01 Mean cycle time (int. buff.) 0.03 Work cycles started 15.36 Fraction time working 0.81 Fraction time blocked 0.01 Deli counter2 Final status NA Final inventory (int. buff.) 0.00 Mean inventory (int. buff.) 0.00 Mean cycle time (int. buff.) 0.00 Work cycles started 10.93 Fraction time working 0.58 Fraction time blocked 0.00 Burger counter1 Final status NA Final inventory (int. buff.) 0.01 Mean inventory (int. buff.) 0.01 Mean cycle time (int. buff.) 0.04 Work cycles started 17.55 Fraction time working 0.86 Fraction time blocked 0.01 Burger counter2 Final status NA Final inventory (int. buff.) 0.03 Mean inventory (int. buff.) 0.01 Mean cycle time (int. buff.) 0.05 Work cycles started 16.49 Fraction time working 0.80