the following is most likely to affect the location decision of a service firm rather than a manufacturing firm? A) parking and access B) energy and utility costs C) attitude toward unions D) cost of shipping finished goods 47) which of the following is the best example of the revenue-focus of a service firm when locating a facility? A) Furniture makers choose to locate near the source of good hardwoods, even though it means locating near other furniture manufacturers. B) Few people will travel out-of state for a haircut. c) Soft drinks are bottled in many local plants, where carbonated water is added to proprietary syrups that may have been shipped long distances. D) Metal refiners (smelters) locate near mines to accomplish significant weight reduction near the 48) On the crossover chart where the costs of two or more location alternatives have been plotted, the quantity at which two cost curves cross is the quantity at which A) fixed costs are equal for two alternative locations B) total costs are equal for two alternative locations C) variable costs are equal for two alternative locations D) fixed costs equal variable costs for one location 49) The center-of-gravity method A) Places locations on a coordinate grid B) Assumes cost is directly proportional to distance shipped C) Assumes cost is directly proportional to volume shipped D) All of the above 50) Geographic information systems can assist the location decision by A) combining geography with demographic analysis. B) updating transportation method solutions. C) automating center-of-gravity problems. D) computerizing factor-rating analysis. 36) The purpose of an x-bar chart is to determine whether there has beena A ) change in the percent defective in a sample 8 ) change in a countable number of defects in a sample C) change in the AOQ D) change in the mean of the process output (by using sampling) 37) The number of late insurance claim payouts (measured "late" or "not late") should be measured wtha A) x-bar chart 8) p-chart C) R-chart D) ichart A) 23 ounces nces, the process standard deviation -0.4 ounces, and n-16, the tio controlinits wil be B) 22.70 to 23.30 ounces C) 22.25 to 23.75 ounces D) 21.8 to 24.2 ounces 39) Which of the following is true regarding the process capability A) A Cpk index value of O is ideal, meaning all unit B) The Cpk index can only be used when the process centerline is also the specification centerline C) The larger the Cpk, the more units meet specifications D) Positive values of the Cpk index are good; negative values are bad s meet specifications 40) The main difference between Cp and Cpk is that A) Cpk accounts for a shift in the process mean, Cp does not B) Cp values below 1.0 indicate a capable process, Cpk values above 1.0 indicate a capable process c ) cp valuesabove 1.0 indicate a capable proces D) None of the above is true s, Cpk values below 1.0 indicate a capable process - 41) A good layout requires determining A) capacity and space requirements B) material handling requirements C) cost of moving between various work areas D) all of the above 42 ) Total quality management emphasizes A) a system where strong managers are the only decision makers B) ISO 14000 certification c) a commitment to quality that involves all layers of the organization, not just the shop floor/front lines D) a process where mostly statisticians get involved 43) For which of the following operations would a fixed-position layout be most appropriate? A) constructing a highway tunnel or bridge B) producing TV sets C) assembling automobiles D) refining of crude oil 44) When considering the differences between product-oriented and process-oriented layouts, the major advantages of process-oriented layouts is A) continuous flow of high volume work B) high equipment utilization C) flexibility in equipment and labor assignment D) large work-in-process inventories 45) Community attitudes, zoning restrictions, and quality of labor force are likely to be considered in which of the following location decision methods? A) center-of-gravity method B) simulation C) location factor-rating method D) locational break-even analysis