The front desk receptionist routinely takes an extra 20 minutes of lunch time to run personal errands. Which of the following statements correctly identifies the cost and possible solution for the agency problem in this case?(Choose all correct responses.)

A.

The front desk receptionist is being compensated for unproductive time.

B.

The company could install a time clock that would result in either (1) her returning on time or (2) reducing the cost to the firm.

C.

The management could bring the situation to the attention of the receptionist. The extra emphasis on meeting her duties may be all that is required.

D.

The company should do nothing. Any attempt to solve the problem would likely create an unhappy employee and only make the situation worse.