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The Gap Model is used to __ . Question 5 options: improve customer satisfaction reduce productivity problems diagnose and address service quality problems enhance a
The Gap Model is used to __ . Question 5 options: improve customer satisfaction reduce productivity problems diagnose and address service quality problems enhance a firm's profitability All of the abo
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Contemporary Strategy Analysis Text and Cases
Authors: Robert M. Grant
9th edition
978-1119120841, 1119120845, 978-1119120834
