1. The goal of total quality control is

   a.to have less defective material than good material.

   b.to have zero defects.

   c.to permit defects as long as they do not exceed a certain level.

   d.both "to permit defects as long as they do not exceed a certain level" and "to have zero defects".

2.

1. The approach to quality control which attempts to achieve zero defects is called:

   a.traditional

   b.marginal control

   c.acceptable quality level

   d.total quality control