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The Griffiths Gazzette delivers thousands of newspapers daily to area residents in Thomasville, North Carolina. Each day, the number of phone calls reporting a non-

The Griffiths Gazzette delivers thousands of newspapers daily to area residents in Thomasville, North Carolina. Each day, the number of phone calls reporting a non- delivery is recorded. The Gazzette's quality control department collected data for 30 consecutive days, while the process was assumed to be "IN CONTROL

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